What is a pallet delivery?

Some larger items are sent out on freight/pallet service to avoid damage in transit these are delivered on a kerb-side drop basis - we advise two people to be present at the time of delivery to be able to lift items from the kerb side to your house. It is your responsibility to inform us if your delivery address has restrictions that would prohibit the driver to deliver such as "no parking" or "on a red route" etc. as if we are not informed you can be charged a redelivery fee or be responsible for paying any fines incurred to facilitate your delivery. If you have been informed of a delivery date and you are not available to take your delivery, then you will be responsible to pay a re-delivery fee. Pallets are non-returnable. You will receive contact either via e-mail or phone in relation to the delivery of your order to ensure someone will be at the address to take delivery. All freight/pallet deliveries will require a signature on delivery and are delivered on weekdays only (not bank holidays or weekends) usually between 9 am - 5 pm. A delivery time is not provided. 24 hour deliveries are possible but must be requested and are all-day deliveries.

Some items we sell do not always follow the estimated delivery times or pricing outlined in our Delivery Information, this can include products that are sent direct from the manufacturer or require a specialised courier whose rate varies, usual delivery times for these items are clearly communicated on the product listing and pricing shown in the checkout prior to completing your order.

Ceramic grills must be fully inspected immediately on arrival and any damage must be notified on the courier's documentation, even if this means the courier is kept waiting.