We would ask you to contact us with details of the fault as soon as possible including your order number and digital images/video detailing the fault. We will replace the item subject to availability and arrange the free return of the faulty item upon being able to verify the issue is a fault or defect in the item, alternatively you are entitled to return the item for a full refund. Please ensure you have followed any troubleshooting steps in the products manual before notifying us of a fault.
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