We very rarely have items damaged in transit, however, should this occur then you need to notify us by email within 30 days of receipt of the goods including any digital photographs showing the outer box in which the goods arrived and any visible damage which has incurred, please ensure you are able to provide these before ordering. Once you have notified us of a problem we will reply back to you within 48 hours (excluding weekends) outlining how we will resolve this problem quickly and efficiently for you.
Please note that we must be notified within 30 days of you receiving the delivery of any damages, this is because insurance covering this eventuality is only valid for 30 days - we advise all of our customers to check items at the time of delivery if possible or as soon as possible within 30 days after delivery as unfortunately we are unable to process any claims after this time period.
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