If your item develops a fault after 30 days after receiving the item we would ask you to contact us. Please see below for specific requirements from each brand. It is no longer possible to return the item for a refund however we will review, address and resolve any issues experienced. Any faults will need to be verified by us prior to being able to provide a resolution and at times this will involve us liaising with the manufacturer of the item.
Bosch product
Bosch offers a repair service for items within the warranty period. Please click here to visit their online repair portal or alternatively contact them by telephone: 0344 736 0109. They aim to collect, repair, and return your tool within 5 days.
Hozelock product
We would ask you to contact us with details of the fault as soon as possible including your order number and digital images/video detailing the fault. Please ensure you have followed any troubleshooting steps in the products manual before notifying us of a fault. We will offer a replacement item and arrange collection of the faulty item. Where possible we may offer a replacement part rather than replacing the whole item.
Muck Boots
Please forward the following images so we can raise a warranty claim with Muck Boots.
- An image of the sole of the boot
- An image of the full length of the boot
- An image of the fault
- An image with the sizing information and the batch code from inside the boot.
Palram item
We would ask you to contact us with details of the fault as soon as possible including your order number and digital images/video detailing the fault. Please include the part number/s required. You can also request replacement parts directly from Palram here. Other faults may need to be referred directly to Palram in which case we ask you to include in the email to us all relevant information and as many supporting images as possible. Please include images of any anchor points on your product.
Forest item
As these products are shipped directly from the manufacturer we would need to refer any faults after 30 days to Forest Garden for resolution so we would ask you to contact us with details of the fault as soon as possible including your order number and as many supporting digital images/videos as possible.
Shire item
As these products are shipped directly from the manufacturer we would need to refer any faults after 30 days to Shire for resolution so we would ask you to contact us with details of the fault as soon as possible including your order number and as many supporting digital images/videos as possible.
All other brands
We would ask you to contact us with details of the fault as soon as possible including your order number and digital images/video detailing the fault. We will offer a replacement item and arrange collection of the faulty item. Where applicable we may offer a replacement part rather than replacing the whole item.
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