My water feature is leaking or not pumping water?

If your water feature is leaking we would ask you to contact us with an image of where the item is leaking from or an image of the volume of water that has leaked from this over a set period of time. Most reports of leaking have been as a result of overspill, evaporation, or bird activity. Once we have this information we will of course get this resolved for you.

We recommend that basic maintenance is carried out on the pump every few weeks to ensure optimum performance. This is very quick and easy. All instructions have a section dedicated to pump maintenance.

Check the water level, since there could be insufficient water in the reservoir, due to evaporation, which may then cause the pump to run dry which is not recommended. If the water level is sufficient, then carry out the pump maintenance in case anything has got into the impeller housing.

Solar Water Features

Please check if your solar water feature is to be used in direct sunlight or if it is one that holds a charge. During Autumn, Winter, and Spring your solar water feature may not be getting enough solar energy to perform or may need to be moved to a spot where it gets more sunshine during the daylight hours. Water features that only work in direct sunlight may not work consistently during these months due to needing full sun to perform.

We recommend regular cleaning of the solar panel every couple of months to maintain the optimum conversion of the sun’s energy into direct current. To clean, use a tissue and either warm soapy water or a window-cleaning solution. Do not use abrasive or corrosive substances on your solar panel.

We recommend that you change the water on a regular basis since dirty water can affect the quality and performance of your product. You may also add water-cleaning liquids available from most aquatics centres.

If the issue is still present after the maintenance has been carried out, please contact us. Alternatively, Smart Solar has a very good product helpline where on most occasions they can resolve issues over the phone by troubleshooting or making recommendations or if necessary just sending a replacement part directly to you. They can be contacted on 01443 843306 if you are happy to do so.